Coronavirus information

February 11th, 2020

We want to help our patients get well and protect our staff and community. When you phone us or visit next, we will ask you these questions. Have you:

  1. Travelled internationally or transited through China or Iran in the past 14 days? OR
  2. Had close contact with a person with the confirmed virus in the past 14 days? AND
  3. Have (or had) a fever, cough, shortness of breath or a sore throat?

If the answer is yes, please phone us first before you visit. We will ask you to stay in your car and call us when you arrive. When you arrive at reception you will be asked to wear a surgical mask and directed to a separate room.

If you answer yes to 1 or 2 above but not feeling unwell or experiencing symptoms we will advise you to self-isolate.

Yes to 1 or 2, and 3:
• Phone us first, before coming in
• When you arrive, phone us, then wait in your car until we come to you

Yes to 1 or 2, but not feeling unwell:
• Self-isolate for 14 days

Contact Healthline for more information 0800 358 5453

Advice about self-isolation

MoH have updated their self-isolation guidance.

MoH are working with border agencies to ensure recent arrivals from mainland China or Iran are aware of the need to self-isolate and register for health checks through the new Healthline service

For people arriving or transiting through mainland China or Iran we ask that you:

  • Please register your details with Healthline within 24 hours of arrival
  • Self-isolate for 14 days

Please register your details with Healthline while you are in New Zealand. This must include your personal mobile number. We are doing this to provide you with health support while you are in New Zealand.

Call 0800 358 5453 to register.

If you are using an international SIM, call +64 9 358 5453

Self-isolation means avoiding situations where you could infect other people. This means all situations where you may come into contact with others, such as: social gatherings, work, school, child care/pre-school centres, university, faith-based gatherings, aged care and healthcare facilities, prisons, sports gatherings, supermarkets, restaurants, shopping malls, and all public gatherings.

If you are a visitor to New Zealand, this means you should avoid sitting in a restaurant, participating in any type of tour group, or using public transport, including flights, buses, and trains between cities in New Zealand.

If you are unsure if you should be self-isolating, please contact Healthline for free on 0800 358 5453.

Ministry of Health resources

Facebook page

The Ministry of Health now has a Facebook page: @minhealthnz. They will be using Facebook to alert people to key updates and messaging specifically about coronavirus.

Questions and Answers

The Ministry has developed a novel coronavirus question and answers page. As the situation regarding novel coronavirus can evolve rapidly, the questions and answers page will be updated with the latest information.

Updated factsheet for travellers

The information for travellers arriving into New Zealand has been updated with the latest information. It is available in English and simplified Chinese. See the Advice for travellers page.