Coronavirus information

February 11th, 2020

In January 2020, Chinese authorities confirmed a new type of coronavirus, known as 2019-nCoV. The Ministry of Health is closely monitoring the situation and following guidance from the World Health Organization. The likelihood of an imported case in New Zealand is high, however the likelihood of a widespread outbreak remains low.

We want to help our patients get well and protect our staff and community. When you phone us or visit next, we will ask you these questions:

  1. Have you travelled to, from, or transited through mainland China (esp. Wuhan province) in the 14 days before you became unwell? OR
  2. Have you had close contact with a person with confirmed coronavirus in the 14 days before you became unwell?  AND
  3. Do you have (or had) a fever, do you have a cough or shortness of breath or a sore throat?

If the answer is yes, please phone us first before you visit. We will ask you to stay in your car and call us when you arrive. When you arrive at reception you will be asked to wear a surgical mask and directed to a separate room.

If you answer yes to 1 or 2 above but not feeling unwell or experiencing symptoms we will advise you to self-isolate.

Thanks for your understanding.

Dedicated 0800 number for health advice and information

The number is 0800 358 5453 – it is free and available 24 hours a day, 7 days a week.

You should call that dedicated number for any coronavirus health advice and information and any questions you have about coronavirus, self-isolation etc.

Advice about self-isolation

MoH have updated their self-isolation guidance.

MoH are working with border agencies to ensure recent arrivals from mainland China are aware of the need to self-isolate and register for health checks through the new Healthline service

For people arriving or transiting through mainland China we ask that you:

  • Please register your details with Healthline within 24 hours of arrival
  • Self-isolate for 14 days

Please register your details with Healthline while you are in New Zealand. This must include your personal mobile number. We are doing this to provide you with health support while you are in New Zealand.

Call 0800 358 5453 to register.

If you are using an international SIM, call +64 9 358 5453

Self-isolation means avoiding situations where you could infect other people. This means all situations where you may come into contact with others, such as: social gatherings, work, school, child care/pre-school centres, university, faith-based gatherings, aged care and healthcare facilities, prisons, sports gatherings, supermarkets, restaurants, shopping malls, and all public gatherings.

If you are a visitor to New Zealand, this means you should avoid sitting in a restaurant, participating in any type of tour group, or using public transport, including flights, buses, and trains between cities in New Zealand.

If you are unsure if you should be self-isolating, please contact Healthline for free on 0800 358 5453.

Ministry of Health resources

Facebook page

The Ministry of Health now has a Facebook page: @minhealthnz. They will be using Facebook to alert people to key updates and messaging specifically about coronavirus.

Questions and Answers

The Ministry has developed a novel coronavirus question and answers page. As the situation regarding novel coronavirus can evolve rapidly, the questions and answers page will be updated with the latest information.

Updated factsheet for travellers

The information for travellers arriving into New Zealand has been updated with the latest information. It is available in English and simplified Chinese. See the Advice for travellers page.