FAQs

When is the Silverstream Health Centre open?

Monday: 8.00am – 8.00pm

Tuesday: 8.00am – 8.00pm

Wednesday: 8.00am – 8.00pm

Thursday: 8.00am –5.00pm

Friday: 8.00am – 5.00pm

After hours information here

Where can I get medical attention after hours?

LINK to AH page

Can I get medical advice over the phone?

During our normal working hours we recommend you book an appointment to see your GP, however, after hours we encourage you to call us on 04 920 1800.

Also, if you have any general health enquiries, Healthline provides a free phone service 0800 611 116.

Why do you charge for repeat prescriptions?

Producing a repeat prescription is quite an involved process and there are a number of steps which must be taken by qualified medical staff prior to issue. We also put checks in place to ensure the safety of our patients, such as allergy screening and cross referencing other medications. As you will appreciate, this is a process which can take a considerable amount of time.

Why is there an ACC surcharge?

ACC only covers part of the fee for medical attention you may achieve as the result of an accident. Our ACC surcharge covers the remainder of the costs involved in your consultation.

Why do you charge repeat prescriptions fees for under 14’s?

Children under 14 receive free doctors’ visits thanks to funding from the Government. When just a repeat prescription is required we do not receive this funding, however, we still need to cover the costs involved in the time taken to produce the prescription. The same stringent guidelines are followed for children under 14 as for any other patient.

Why do you charge for faxed prescriptions?

Faxed prescriptions incur an additional charge due to the costs involved in processing them. They must also be posted on to the relevant pharmacy as they are required by law to hold a copy of the original prescription.

What other services are available to me at SHC?

LINK to service page

What is your feedback process?