Access to doctor on holiday | Telehealth

December 21st, 2020

Being away from home during the holidays does not mean you can’t see your doctor. Silverstream health Centre have expanded our appointment type offering to make it more convenient for our patients to see their Doctor.

Phone appointments

We now offer phone appointments. These are appropriate for non-urgent health concerns when you do not need to be examined. We hope this will reduce the need for patients to travel to the practice from home or work. Phone consult appointments are only available for patients registered at SHC.

These types of appointments are suitable when a physical examination is not usually needed. For example: discussing your medications, discussing results and/or scans, support quitting smoking, discussing contraception options, allergies, hair loss and medical certificates for work.

Note: Only GP appointments can be booked through ManageMyHealth.

How they work

Set a time that suits you and your preferred GP to discuss your health concerns. Make a note of the phone number you would like to be contacted on when making your booking.

How it works: your GP will call you on that day around that time, so make sure you are available to take the call and are sat somewhere where you can talk openly about your health concerns. Prescriptions can be sent to your choice of pharmacy and you will receive your invoice by email for online payment.

You need a ManageMyHealth account to book telephone consults. Phone consults will be made to your regular mobile or landline number.

E-consults

For matters that require your doctor to provide advice or services in an electronic format, you can also use ManageMyHealth’s electronic consultation function. This is where you can send your doctor a secure message through the MMH portal to avoid having to come in for a consultation.

You will receive a response within two working days providing you with expert information and advice regarding your questions.

Prescriptions can be sent to your choice of pharmacy and you will receive your invoice by email for online payment.

What can be treated during non face-to-face appointments?

These types of appointments are suitable when a physical examination is not usually needed. For example:

  • Discussing your medications     
  • Discussing results and/or scans
  • Support quitting smoking   
  • Discussing contraception options
  • Allergies
  • Hair loss

How do I book?

Call us on 04 527 7376 or login in to ManageMyHealth.

FAQs

How does it work?

When booking through ManageMyHealth you will need to note next to your booking the phone number you would like to be contacted on. If booked through reception, they will take care of this for you. A phone number is required for both to be able to have a phone appointment.

Why do I have to pay for this?

We have expanded our appointment type offering to make it more convenient for our patients to see their Doctor, but it still takes time and resource for interactions so we need to charge a fee to cover costs.

Is it secure?

Yes, these types of appointments are safe and secure. If you do not want to be overheard during a phone consultation, make sure you are out of earshot of other people.