Phone consultations | Seeing your doc without leaving the house

March 22nd, 2021

Phone consults are appropriate for non-urgent health concerns when you do not need to be examined. We hope this will reduce the need for patients to travel to the practice from home or work. Phone consult appointments are only available for patients registered at SHC.

These types of appointments are suitable when a physical examination is not usually needed. For example: discussing your medications, discussing results and/or scans, support quitting smoking, discussing contraception options, allergies, hair loss and medical certificates for work.

Note: Only GP phone appointments can be booked through ManageMyHealth.

How they work

Set a time that suits you and your preferred GP to discuss your health concerns. Make a note of the phone number you would like to be contacted on when making your booking.

How it works: your GP will call you on that day around that time, so make sure you are available to take the call and are sat somewhere where you can talk openly about your health concerns. Prescriptions can be sent to your choice of pharmacy and you will receive your invoice by email for online payment.

How do I book?

Call us on 04 527 7376 or login in to ManageMyHealth.

You need a ManageMyHealth account to book telephone consults. Phone consults will be made to your regular mobile or landline number.

How does it work?

When booking through ManageMyHealth you will need to note next to your booking the phone number you would like to be contacted on. If booked through reception, they will take care of this for you. A phone number is required for both to be able to have a phone appointment.

Why do I have to pay for this?

We have expanded our appointment type offering to make it more convenient for our patients to see their Doctor, but it still takes time and resource for interactions so we need to charge a fee to cover costs.

Is it secure?

Yes, these types of appointments are safe and secure. If you do not want to be overheard during a phone consultation, make sure you are out of earshot of other people.


Consult typePriceNote
E-consults$25 ($19 CSC)Enrolled patients only
E-script$24Enrolled patients only (fee is for script only)
Phone consult$25 — $44.50 ($19 CSC)Price dependant on consultation type and complexity



You can talk from the comfort of your own home, where you may feel more relaxed, focused, and in-tune with your consultation. If you’re battling symptoms, it may be easier (and healthier) to receive consultation remotely.


Wellington winter can at times be severe. If roads are bad, traffic is slow, or something else interferes with your schedule, you won’t have to worry about commuting to the clinic.


Some of our patients travel long distances to meet with our practitioners – a phone consultation can save you time and money spent traveling. For our patients with kids, you won’t need to spend money on babysitters or daycare.


If a practitioner has sudden openings (and you’re able to fit a different slot into your schedule), you could meet with them sooner than the original scheduled date – without having to commute.


Telephone consultations are cheaper than face to face consultations. Another reason to give them a go!

For patients who still prefer to see practitioners visually, we offer video consultations too! For more information, contact reception.